London
Technical
Permanent
About The Role

LOCATION: London

 

ROLE SUMMARY

The Operations Manager’s primary function is to provide AV and VC service planning and management across the London site, as well as supporting the overall AV strategic program deliverables. The position also involves a high degree of exposure, working with senior management teams to deliver real time AV production services.

DUTIES AND RESPONSIBILITIES

All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s.  The Operations Manager is expected to manage the delivery of all VC and AV business as usual services, including service desk, project management and technical support.

The Operations Manager’s responsibilities include, but are not limited to:

Management

  • Client Management – Building and maintaining client relationships.
  • Team Management – Management of directly employed and locum staff in the efficient delivery of high level services.
  • Role Management – Develop, adopt and deliver departmental best practices.
  • Fault Management – Manage the Technical Manager to ensure incidents and problems are processed correctly and that maintenance schedules are adhered to.
  • Continuous Service Improvement (CSI) – Working with the Service Delivery Manager to identify, agree and own a progressive CSI program.
Training and Development
  • Team Building – Promote and deliver team collaboration whilst maintaining team morale.
  • Skills Gap Analysis – Identify areas required for training and development for team and self.
  • Training – Responsible for identifying training and development plans.
  • Progression – Identify and nurture development of key team members.
  • Appraisals – Execute annual performance appraisals for on-site team.
Administration
  • Scheduling – Manage all regular schedules including daily, weekly working schedules, holiday and sickness requests and cover for all absences.
  • Reporting – Collection, entry and reporting of client related statistical data including overtime recording, time entry and billing charges.
  • Documentation – Create and maintain all departmental documentation including induction, SOP, and training materials.
About The Candidate
  • Innovation – Be instrumental in providing solutions to current issues or show proactivity in identifying future issues.
  • Co-ordinate and liaise with AVMI’s recruitment and HR teams for new starters.
  • Maintaining a good working relationship with global AV counterparts.
  • Meetings - Hold and attend regular meetings with global AV teams to discuss service and operations issues.Take a lead in monthly review meetings.
  • Host and attend regular meetings with AVMI’s Operational Teams and Linklaters’ FOH Teams to discuss service levels and operational issues, along with sharing ideas of how the service can improve and be driven forwards.  
  • Must be able to remain calm and focussed when under pressure and be able to deliver a best-in-class service to Linklaters and their guests 
  • Must be an excellent communicator with exemplary customer service skills
  • Must have a proven track record of managing a team of similar numbers
     
About AVMI

AVMI provides services to leading organisations in financial services, legal, professional services, retail, defence, government, health and education sectors.

AVMI has focussed its business strategy on providing ‘trusted advisor’ life-cycle services to clients with a significant portion of growth coming from international business. 

AVMI has recently secured a place, for the second year running, in the Sunday Times International Track 200. This international growth has been enabled by AVMI’s award winning Global Enterprise Framework of services, helping its multi-site clients to drive consistency and efficiency into their audio visual and collaboration facilities and services across all locations. 

Having opened operations outside of the UK in Hong Kong, New York and Dublin, AVMI is planning to secure additional international locations in support of its clients’ businesses.