London
Engineering
About The Role

The AV Maintenance Engineers’ prime function is to provide AV technical and event support across all meeting rooms across our client’s campus.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

DUTIES & RESPONSIBILITIES

All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The AV Maintenance Engineer is expected to deliver a high level of customer service and provide proactive and reactive support efficiently.

The AV Maintenance Engineer’s responsibilities include, but are not limited to:

  • Perform L3 incident management
  • Production of and delivery of weekly and monthly reports including faults, fixes and trends
  • Escalate, raise and update incidents to the BlackRock client and or Project Manager
  • Demonstrate Self Service AV and VC Capabilities to end users wherever possible
  • Carry out proactive health checks in accordance with SOP
  • Service continuity support including preparation for an restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
  • Assist with software upgrades.
  • Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.
  • Ensure all multi-media / presentation rooms are maintained in good working order.
  • Presentation / multi-media meeting room/event support, including duration support.
  • Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
  • Quick response to emergency / ad-hoc requests.
  • Assist, where possible, with IT related enquiries during supports. Escalate issues if required.
  • Advise clients on best practice.
  • Provide regular feedback on communication issues and service improvements.
  • Assist with training of new starters and freelancers
  • Build and maintain client relationships
  • Be flexible and assist the team in all areas of the department.
  • Manual handling tasks will be required when necessary for moving equipment

Events / Broadcasts

  • Assist with project management of live broadcasts across the client’s sites.
  • Attend / co-ordinate event production meetings.
  • Deliver high profile auditorium based IPOs and results presentations.
  • Work with specialised production and facilities companies in the provision of events and broadcasts.
  • Provision of on-demand web casts that are posted on the client’s Intranet.

     

    Video / Audio Conferencing

  • Video / audio conference setup and support.Best efforts should be made to ensure all sites are connected on time and receiving / transmitting good audio / video.
  • Assist with support for video / audio conferencing problems.Investigate faults and recommend further actions to rectify.

     

    Global Co-ordination

  • Assist PM with projects – across all BlackRock sites
  • Flexible travel within UK and EMEA
  • Maintaining a good working relationship with global AV counterparts.
  • Hold and attend regular meetings with global AV teams to discuss service and operations issues.
About The Candidate

SKILL SET REQUIREMENTS

  • Project management experience – managing projects – UK, EMEA, International
  • An excellent working knowledge of Creston, Cisco and Extron kit
  • Commissioning and installation experience within corporate environments
  • A good technical understanding of video conference standards and protocols
  • A working knowledge of networks
  • Two years industry experience in fields relating to AV and VC activity
  • Experience of client facing responsibilities in a corporate environment
About AVMI

AVMI provides services to leading organisations in financial services, legal, professional services, retail, defence, government, health and education sectors.

AVMI has focussed its business strategy on providing ‘trusted advisor’ life-cycle services to clients with a significant portion of growth coming from international business. 

AVMI has recently secured a place, for the second year running, in the Sunday Times International Track 200. This international growth has been enabled by AVMI’s award winning Global Enterprise Framework of services, helping its multi-site clients to drive consistency and efficiency into their audio visual and collaboration facilities and services across all locations. 

Having opened operations outside of the UK in Hong Kong, New York and Dublin, AVMI is planning to secure additional international locations in support of its clients’ businesses.