Sunbury
Service/Technical Support
Permanent
About The Role

AVMI are looking for someone to join our service desk team to provide technical assistance to our client base and office team. You will require a keen interest in the audio visual industry and a technical skillset AVMI can build on. Part of the role will be to qualify faults, carry out remote support Via phone and remote access and assist the team to decide the best action to progress and resolve the issue.

ROLE & RESPONSIBILITIES

  • Communicate identified faults in a clear and detailed manner to our service desk colleagues
  • Categorise requests so that they can be progressed in the correct manner
  • Understand the contractual and service level agreements (SLA) of individual clients
  • Explain faults and diagnostics to the client in a way they can understand, and what AVMI can do to resolve the fault
  • Document all diagnostics and technical support carried out on any given fault/issue onto the ticketing system
  • Specify replacement equipment from our service stock list for use on client sites as and when necessary
  • Liaise with manufacturers and distributor support channels to help resolve faults
  • In cases of ticket escalation, you may be required to demonstrate your proven knowledge by visiting client sites to assist in fault resolution
  • Schedule engineers calendars
  • Support the Field Service Engineer team when required
  • Create/curate articles for our in house knowledgebase
About The Candidate

SKILLS

  • An understanding of IT and Networking
  • Interested in Audio & Video
  • Keen and willing to learn new skills
  • Excellent communication skills
  • Able to be self-motivated and work under pressure, often to deadlines.
  • Flexible approach to work
About AVMI

AVMI provides services to leading organisations in financial services, legal, professional services, retail, defence, government, health and education sectors.

AVMI has focused its business strategy on providing ‘trusted advisor’ life-cycle services to clients with a significant portion of growth coming from international business.

AVMI has recently secured a place, for the second year running, in the Sunday Times International Track 200. This international growth has been enabled by AVMI’s award winning Global Enterprise Framework of services, helping its multi-site clients to drive consistency and efficiency into their audio visual and collaboration facilities and services across all locations.

Having opened operations outside of the UK in Hong Kong, New York and Dublin, AVMI is planning to secure additional international locations in support of its clients’ businesses.