Hong Kong
About The Role

Service Overview

This service will be primarily delivered at the respective Hong Kong offices, supporting the requirements of the business by providing AV technician support for the AV services and systems. The service involves a high degree of exposure, working sometimes with executive management, managing directors and clients, to deliver the AV support services.

Responsibilities include, but are not limited to:

Video/Audio Conferencing

  • Video/audio conference setup and support. Best efforts should be made to ensure all sites are connected on time and receiving/transmitting good audio/video.
  • Support video/audio conferencing problems. Investigate faults and recommend further actions to rectify.

    General AV Meeting Room Support

  • Ensure all multi-media/presentation rooms are maintained in good working order.
  • AV equipment setup and support.
  • Presentation/multi-media meeting room support, including duration support.
  • Assist with support for multi-media broadcasting.
  • Quick response to emergency/ad-hoc requests.
  • Assist where possible with IT related enquiries during supports. Escalate issues if required.
  • Arrange equipment loans and hire to meet client specification.

    Faults and Room Checks

  • Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
  • Ensure that all faults are reported in the correct way and in a timely manner.
  • Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
  • Assist with first and second line fault repairs.
  • Carry out all power down/up when required, usually involving out-of-hours overtime commitments.
  • Follow-up on issues reported to aid resolution.
  • Perform L1 incident management.
  • Escalate to client’s Local Service Management for L2 incident management as required.
  • Work closely with AVMI Enterprise Services team for maintenance tasks.

    General Duties

  • Advise clients on best practice.
  • Provide feedback on communication issues and service improvements.
  • Focus on service/operational issues for review.
  • Assist with training of new starters and freelancers.
  • Build and maintain client relationships.
  • Be flexible and assist the team in all areas of the development.
  • Manual handling tasks will be required when necessary for moving equipment.
  • Contribute to ongoing development of operation procedures and processes
  • Participate in incident management and problem management activities
  • Continuous Service Improvement (CSI)
  • Any additional AV duties subject to specific local office requirement
  • Reporting on all element of service delivery to the AVMI Regional CSM

    Global Co-ordination

  • Establish and maintain good working relationships with global counterparts within the wider AVMI and client’s event teams and organisation
  • Attend regular meetings with the wider team to discuss service and operations issues in servicing and supporting
About AVMI

AVMI provides services to leading organisations in financial services, legal, professional services, retail, defence, government, health and education sectors.

AVMI has focused its business strategy on providing ‘trusted advisor’ life-cycle services to clients with a significant portion of growth coming from international business. 

AVMI has recently secured a place, for the second year running, in the Sunday Times International Track 200. This international growth has been enabled by AVMI’s award winning Global Enterprise Framework of services, helping its multi-site clients to drive consistency and efficiency into their audio visual and collaboration facilities and services across all locations. 

Having opened operations outside of the UK in Hong Kong, New York and Dublin, AVMI is planning to secure additional international locations in support of its clients’ businesses.